FAQ
FAQs, bestie!
Got questions? We've got you! Here's everything you might wanna know π
all about the brand π
Who are you guys exactly?
Hi! We're a skincare brand made just for tweens & teens who wanna have fun with their routine (because skincare should be the cutest part of your day!). Our whole vibe is "dewy skin made cute" and we are SO obsessed with helping you glow in a way that feels totally YOU β¨
Why did you start this brand?
Ok so basically, we noticed there wasn't really a skincare brand made for girls our age that felt fun AND actually gentle enough for young skin. Everything was either super boring grown-up stuff or weird anti-aging potions (um, we're not trying to look 25, we're having fun!). So we made our own! A brand that's cute, safe, & made for real tweens and teens π
Where are you based?
We're based in sunny Sydney, Australia! π΄ Our little HQ is right in the inner city, and we pack every single order ourselves with SO much love (and usually a playlist blasting in the background).
Are you on social media?
Yesss come hang out with us! We're on Instagram posting cute stuff, skincare tips, behind-the-scenes, new drops, and honestly just having a good time. Come say hi bestie, we'd LOVE to meet you π
our cute little products π§΄
What's actually in your products?
Only the good stuff! Our products are made with gentle, skin-loving ingredients that are perfect for young skin. Think soothing things like aloe, hydrating hyaluronic acid, and only the good stuff! π«§
Every single product has the full ingredient list on the labelβ and if you don't have it yet just scroll down on any product to see exactly what's inside!
Are your products vegan & cruelty-free?
100% YES! π°π We would literally never test on animals ever, and all our products are vegan too. It's the only way, queens!
Do your products have fragrance?
Some of our products have a light, yummy scent (hi strawberry lovers!) and some are fragrance-free. If you're sensitive to scents, just check the product page β we always say if something's scented or not so you can pick what's right for you β¨
What's your bestseller?
Ooh good question! Our bestsellers change all the time because you guys keep finding new faves, but we have a "Bestsellers" section on our shop page so you can always see what everyone's obsessed with right now π
How long will a product last?
Most of our products will last you around 2-3 months if you're using them every day as part of your routine! Each product has a little symbol on the packaging (it looks like a tiny open jar) that tells you how long it's good for after you open it. Super easy β¨
skin stuff & safety πΈ
Is your stuff actually safe for tweens and teens?
Yes yes YES β that's literally why we exist! π Every product is made specifically with young skin in mind. We skip all the harsh stuff that young skin doesn't need (like strong acids and retinol) and focus on gentle, fun formulas that make your skin happy.
What age is your brand for?
Our sweet spot is around 8-14, but honestly anyone with sensitive skin who wants a gentle, fun routine will love us π If you're not sure what's right for your age, just email us and we'll help you pick!
I have sensitive skin β will your stuff be ok for me?
Bestie, we designed our products with sensitive skin in mind, so most of our range should feel SO good on you. BUT everyone's skin is different, so we always recommend doing a tiny patch test first (pop a little on your wrist or behind your ear and wait 24 hours to see how your skin feels). Better safe than sorry!
Will this help with my pimples?
Our products are made to keep young skin clean, hydrated & happy, which can totally help! BUT if you have lots of breakouts that are bothering you, the best person to chat to is a doctor or a dermatologist (a skin doctor!) β they can give you proper advice made just for your skin π We're here for the fun, gentle, everyday stuff!
What do I do if I get a reaction?
First, stop using the product straight away and wash it off gently with cool water. If the reaction is just a little redness or irritation, it should calm down in a day or two. If you're ever worried, or if things don't settle, please tell a grown-up and chat to a doctor β¨
And please let us know too! Email us and we'll sort it out for you β we want you to feel SO good about your skin, always π
Do I need to use sunscreen with your products?
YES ALWAYS! βοΈ Sunscreen is the most important skincare step EVER, no matter what other stuff you use. Pop it on every single morning before you head out, even on cloudy days. Your future self will thank you, bestie!
Still have a question?
Can't find what you're looking for? No stress! Email us and we'll get back to you super soon. We LOVE hearing from you β¨